The future of healthcare
Lenmed Health Bokamoso Private Hospital near Gaborone is one of only two private hospitals in Botswana and it has been operational since January 2010, bringing state-of-the-art technology to provide the best possible patient care.
Writer Hannah Eiseman-Reynard
Project manager Eddie Clinton
Bokamoso Private Hospital is owned by Bpomas and run by Lenmed Health which also runs hospitals and other health facilities in South Africa and Mozambique, and the group is able to bring its industry-wide expertise of the world class facility, to offer patients the best of both worlds. Bokamoso Private Hospital caters to needs which had not previously been met in Botswana, a country which faces many challenges when it comes to health, burdened by HIV, Tuberculosis, and Malaria. The hospital is on the frontline and patients can expect the very best levels of treatment and will have the time and attention of medical specialists. With 200 beds, the facility boasts an incredible 60 specialists based permanently on site.
"One of our unique selling points is the range of specialist services that we provide," says marketing manager Mmabatho Amelia Mokabedi, who told us that the Bokamoso Private Hospital can offer patients "a fully joined-up service" with specialisms in neurology, cardiology, endocrinology, haemodialysis and peritoneal dialysis, sports medicine, pathology and gynaecology. The hospital sports a cardiac catheterisation lab, an oncology and nuclear medicine unit, a dialysis unit and, of course, radiology, while it also houses a rehabilitation unit, an orthopaedic unit, ophthalmology, and has 24-hour accident and emergency services.
"Our five operating theatres can offer a range of procedures including orthopaedic surgery, plastic surgery and cardiac surgery and we are growing our specialisms all the time with the aim of providing the best medical services to the country," Mokabedi says. "Our mission is to provide affordable and quality patient care through excellent customer service that meets the standards of our patients, staff, internal and external stakeholders."
Lenmed Health Bokamoso Private Hospital provides equipment and facilities which other hospitals cannot. "We are state-of-the-art and we have only two private hospitals in the country," Mokabedi explains. "The hospital went into sequestration in 2010 and towards end of last year a group from South Africa called Lenmed Health took over. It was a pivotal moment and patents are reaping the benefits. We are different from other hospitals and are owned by Bpomas and Lenmed does the daily operations of the business. It is advantageous because this group has about seven hospitals in South Africa and one in Maputo hence they are well-equipped and knowledgeable in the medical field which has been a blessing for the healthcare industry in Botswana."
Bokamoso is continually looking to improve and pioneer healthcare services and delivery in Botswana and uses patient satisfaction questionnaires to identify areas in which it is excelling and those that require further attention. "We have some tools in place which we use to measure our standards - like the patient satisfaction questionnaires - which gives us an idea on areas which we are excelling and those that we need to amend," Mokabedi says.
Since the new management took over, the hospital has been doing very well and its future is looking bright.
"The hospital is developing tremendously, the urology clinic is on its way and there are so many opportunities for the hospital to develop and meet the needs of Botswana, health wise. We believe in playing a pivotal role in the future of Botswana in the health industry and being a healthy nation is one of pillars of the country's vision 2016. We are optimistic about the future and focused on patient care which is the core value of the business," Mokabedi agrees.
As the very best-resourced hospital in the country, Bokamoso has a huge role to play within the medical profession. Health professionals, senior and junior doctors all pull together to offer the very best patient care.
In just three years this hospital has become possibly the best in the country. Bokamoso means 'the future' in Setswana and Africa Outlook wishes it all the best.