The new face of healing
With a new hospital on the horizon, Hillcrest Private Hospital and their team are driven by a strong, customer centric focus
Writer Emily Jarvis
Project manager Eddie Clinton
Hillcrest Private Hospital is committed to nurturing an environment of health and healing through engaging relationships with patients, staff, doctors, the community, and beyond. Nestled in the leafy suburb of Hillcrest, KwaZulu-Natal, Hillcrest Private Hospital provides quality health care driven by a strong, customer-centric focus. The hospital opened on the 1st July 2011 and is a new, fresh, inviting environment equipped with the latest medical instruments and facilities. The establishment boasts an extensive range of top medical facilities and offerings designed to meet the growing needs of the community and with another facility currently being built, the hospital continues to provide quality health care solutions with a dedicated team of doctors and nurses.
From a day clinic to eight operating theatres, Hillcrest Private Hospital provides patients with a wide array of medical facilities staffed by professional, friendly, and approachable personnel who share the vision of moving beyond health care in both service delivery and customer relations. The staff at Hillcrest Private Hospital aim to deliver a fresh and comfortable hospital experience while adhering to international standards of quality care. Integral to their philosophy of providing quality health care solutions is their 3Cs motto: Customer, Care and Comfort.
Hillcrest Private Hospital’s unique geographical positioning allows patients and visitors the convenience of a world-class medical facility set in peaceful, tranquil natural surroundings. They are the only private hospital within a 40 kilometre area. Easily accessible from the N3, M13, and central Hillcrest roads, Hillcrest Private Hospital provides an escape from the hustle and bustle of city-based hospitals, allowing patients to breathe in the serene surroundings while receiving top-quality medical care.
The hospitals customer-centric service philosophy means that Hillcrest strive to provide their customers with quality medical care, coupled with a dedication to service delivery excellence. Hillcrest Private Hospital proposes a new lease on the existing model, a revamp in expectations and a transformation of service delivery. From check-in to checkout they believe in delivering a family-focused hospital experience that is as comfortable and stress-free as possible. This approach extends from the doorman that welcomes you, to the professional and caring medical team.
Designed to complement and blend with its natural, tranquil surroundings, the facility delivers top-quality, convenient care in a modern, safe and fresh environment that emphasises both health and healing. Beyond the hospital’s structure and equipment lies an attitude of excellence that radiates from management through to staff . They have a team of highly skilled professionals that are dedicated to clinical excellence; staff are trained and nurtured to go that extra mile, to deliver that special something that makes all the difference as their website states: “Think hospitality not just hospital and experience a new face of caring.” Designed with customer comfort in mind, the unique ward configuration at Hillcrest ranges from en suite semi-private (2, 3 or 4 beds) and private, to premier Executive Suites – apartment-style rooms that provide patients with an added level of luxury and convenience. All wards are equipped with modern electric beds, 22″ HD televisions and Wi-Fi, allowing for optimal patient comfort and safety. The hospital’s location removed from the CBD allows both patients and visitors to experience the natural calm of nature in an environment free of noise and distractions. Additionally, the golf cart park and ride is an innovative idea that provides transport back to your car.
The hospital’s 200-bed capacity allows staff to give patients added attention, care and comfort. These extra comforts take Hillcrest Private Hospital from good to great in their quest to provide patients with a relaxing, convenient and professional medical experience. Their website reinforces this value: “At Hillcrest Private Hospital, we provide a state of the art facility with the latest diagnostic and treatment technology to allow our medical professionals to work effectively.”
Skills and high-tech tools allow staff to deliver a level of care that meet and exceed their patients’ health needs. From the hospitals eight state-of-the-art theatres and comprehensive ICU facilities, to an impressive IT infrastructure, the staff and systems allow patients to benefit from cutting-edge technology coupled with a comfortable and inviting hospital experience. The hospital has a 24 hour casualty, maternity ward, paediatric ward, women’s health unit, IOPC unit, gastrointestinal unit, and retail pharmacy. Among the other facilities is a Radiology Department that offers a full range of services including MRI, CAT scans, mammography, bone density and general scanning and each theatre is equipped with specialised air cleaning systems and all the modern tools and equipment required to perform surgery. Hillcrest have also applied for a license for cardiac facilities and spinal and stroke rehabilitation facilities, in addition to seeking further beds.
Hillcrest has a customer-centric service philosophy, which is stated on their website: “We do our best to provide our patients with quality medical care together with the best service possible. During your stay, we will do our utmost to ensure that you feel comfortable and have everything you need for a rapid recovery.” With a new hospital expected to be completed in July this year, Hillcrest are on track for a healthy long-term future.