African low-cost airline fastjet has announced that its first international flight between Dar es Salaam in Tanzania and Johannesburg in South Africa, previously scheduled to take place on Friday 27 September 2013, has been temporarily postponed.
fastjet said the postponement was due to "unexpected administrative delays caused by the South African Department of Transport this week making a very late request for additional documentation".
It said that the delayed launch was not expected to have "any material effect" on the financial performance of fastjet Tanzania.
"This postponement is very disappointing," fastjet Chief Executive Ed Winter said. "Unfortunately however, administrative delays of this nature are not unusual in the markets in which we operate. Having complied with all the requests made of us and secured all the necessary licenses and permits in an extremely diligent and timely fashion, fastjet was led to believe that we were fully on-track to launch this route on the 27th September."
fastjet apologised to its customers for any inconvenience and said all those affected by the delay will receive a full refund and assistance with re-booking a complimentary seat to fly within the next month.
South African based customers can contact fastjet customer services on email@example.com for any queries.
"Launching flights on this route remains a key priority for fastjet, and we are confident we will be operating on this service by mid-October, starting a new era of choice for passengers who continue to suffer inflated prices on flights between two of Africa's largest and fastest growing cities," Winter continued.
Flights between the two cities will initially be operated by fastjet three times a week on Mondays, Wednesdays and Fridays, increasing in frequency as soon as consumer demand dictates.
"fastjet has been on an incredible journey since we started flying domestically in Tanzania with a single A319 plane nearly 12 months ago between Dar es Salaam, Mwanza, and Kilimanjaro," said Winter.
"Our Johannesburg route, where we will compete head-to-head with South African Airways to provide real value for money flights, represents the next step on that journey. Healthy and fair competition is vital in any economy and in any industry. Competition will bring choice and lower fares – a win-win for consumers," he concluded.
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